How long does shipping take?
Our processing time takes anywhere from 2-5 days. Once your order has shipped it will arrive in up to 5 business days.
Where does my order ship from?
All products ship from my home studio in Pittsburgh, PA! All products are made in the USA!
Do you ship internationally?
Yes, we ship our products worldwide. Please allow for 2 weeks to a month for your products to arrive after their ship date.
What happens if my order is lost?
At East Coast Creations, we offer Route Shipping Protection at checkout. This is an option where customers add a small fee onto their order and this fee insures that if you package gets losts in the mail it will be covered. We encourage all customers to add this on in the event of their package being stolen. If you do not add this protection, we cannot replace the items and encourage checking will USPS and your neighbors for the lost package.
What is your return policy?
Due to the handmade nature of our products, we do not accept returns. If you have any concerns, please email us at email@example.com or DM us on Instagram @eastcoastcreationsco
Can I cancel my order?
We allow customers to cancel their orders up to 24 hours after placing the order for a full refund. If you need to cancel your order after 24 hours, we will refund the customer with store credit.
How do I care for my bandanas?
We recommend washing your bandana on cold and then air-drying—iron as needed.
How do I know what size to order for my dog?
Each listing has sizing listed in the descriptions. Please refer to sizing information. If you have further questions either email or DM us and we will be happy to help.
Can we have free products or will you participate in our giveaway?
As a small business, we cannot provide free products and/or participate in your giveaway. We hope you can understand.
Can we be an ambassador for your brand?
We have an ambassador team and applications are avaliable every three to six months. Follow us on instagram to make sure you don't miss the next term.
Basic Contact Information?
Instagram DM: @eastcoastcreationsco
Dind't find what you were looking for? Feel free to contact us at any time!